Postgraduate Certificate in Soft Services in Retail

• Soft Services Management: An overview of soft services management in retail, including facilities management, security, catering, and cleaning services. This unit will cover the key principles and best practices for managing these services effectively. • Retail Facilities Management: A deep dive into the management of retail facilities, including store layout, maintenance, and energy management. This unit will cover the latest trends and technologies in facilities management and their application in the retail industry. • Retail Security Management: This unit will cover the key principles of retail security management, including loss prevention, risk assessment, and emergency planning. Students will learn how to develop and implement effective security strategies that protect people, property, and assets. • Retail Catering and Hospitality: This unit will explore the role of catering and hospitality services in retail, including food safety, customer service, and event management. Students will learn how to manage these services to enhance the customer experience and drive sales. • Retail Cleaning Services: This unit will cover the management of retail cleaning services, including cleaning schedules, quality control, and sustainability. Students will learn how to develop and implement effective cleaning strategies that maintain a clean, safe, and welcoming environment for customers. • Soft Services Procurement and Contract Management: This unit will cover the key principles of procurement and contract management in soft services, including tendering, negotiation, and contract monitoring. Students will learn how to manage suppliers and contracts to ensure value for money and service quality. • Soft Services Technology and Innovation: This unit will explore the latest technologies and innovations in soft services, including automation, IoT, and data analytics. Students will learn how to leverage these technologies to improve service quality, efficiency, and sustainability. • Soft Services Financial Management: This unit will cover the key principles of financial management in soft services, including budgeting, forecasting, and cost control. Students will learn how to manage finances effectively to maximize returns on investment.