Professional Certificate in IT Service Quality

-- viewing now

The Professional Certificate in IT Service Quality course is a vital program for IT professionals seeking to enhance their skills and advance their careers. This course focuses on the importance of delivering high-quality IT services to meet business needs and achieve customer satisfaction.

5.0
Based on 3,899 reviews

6,810+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

Learners will gain essential knowledge in IT service management best practices, such as ITIL and COBIT, and learn how to use metrics and key performance indicators to measure and improve service quality. In today's digital age, the demand for IT professionals with expertise in service quality is rapidly growing. By earning this certification, learners will demonstrate their commitment to delivering excellent IT services, increasing their employability and career advancement opportunities. This course equips learners with the essential skills needed to excel in IT service quality roles, including service level management, incident management, and problem management. By the end of the course, learners will have the confidence and expertise to lead IT service quality initiatives and drive business success.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• IT Service Quality Framework
• Understanding ITIL and its Role in Service Quality
• Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Continual Service Improvement (CSI) and IT Service Quality
• Customer Experience Management in IT Services
• IT Service Quality Metrics and Measurements
• Problem Management and IT Service Quality
• Change Management and IT Service Quality
• Incident Management and IT Service Quality
• Continual Improvement of IT Service Quality

Career Path

In the ever-evolving tech industry, IT Service Quality has become an essential niche, with a growing demand for professionals who can maintain high service quality and customer satisfaction. Here are the roles you should consider exploring: 1. **IT Service Quality Manager**: A professional in this role is responsible for managing the IT service quality strategy, ensuring that all IT services meet customer expectations and contractual SLAs. *Job market demand in the UK: 75* 2. **IT Service Quality Analyst**: Analysts monitor and analyze IT services, identify trends, and provide insights to improve service quality. They play a significant role in ensuring the overall performance of IT services. *Job market demand in the UK: 65* 3. **IT Service Quality Engineer**: Engineers are responsible for designing, implementing, and maintaining IT service management solutions, ensuring that services meet the agreed-upon quality standards. *Job market demand in the UK: 55* 4. **IT Service Quality Architect**: Architects create the blueprint for IT service management, ensuring that services are designed and built with a focus on quality and customer satisfaction. *Job market demand in the UK: 45* These roles require a deep understanding of IT service management, strong analytical skills, and a focus on continuous improvement. Embrace the opportunity to enhance your skills and make a lasting impact in the IT Service Quality field.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN IT SERVICE QUALITY
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment