Professional Certificate in IT Service Quality
-- viewing nowThe Professional Certificate in IT Service Quality course is a vital program for IT professionals seeking to enhance their skills and advance their careers. This course focuses on the importance of delivering high-quality IT services to meet business needs and achieve customer satisfaction.
6,810+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• IT Service Quality Framework
• Understanding ITIL and its Role in Service Quality
• Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Continual Service Improvement (CSI) and IT Service Quality
• Customer Experience Management in IT Services
• IT Service Quality Metrics and Measurements
• Problem Management and IT Service Quality
• Change Management and IT Service Quality
• Incident Management and IT Service Quality
• Continual Improvement of IT Service Quality
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate