Postgraduate Certificate in IT Service Management (ITSM)
-- viewing nowThe Postgraduate Certificate in IT Service Management (ITSM) is a comprehensive course that focuses on the practical aspects of managing IT services, ensuring learners gain essential skills for career advancement in the industry. This certificate program covers key ITSM concepts, such as ITIL (Information Technology Infrastructure Library) frameworks, service support, service delivery, and IT governance.
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Course Details
• IT Service Management Frameworks
• ITIL Foundation and Best Practices
• Service Support Processes in ITSM
• Service Delivery Processes in ITSM
• ITSM Continual Service Improvement
• ITSM Governance and Management
• ITSM Tools and Technologies
• ITSM Project Management
• ITSM Risk and Security Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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