Professional Certificate in Customer Relationship Management and Business Intelligence
-- viewing nowThe Professional Certificate in Customer Relationship Management and Business Intelligence is a comprehensive course designed to equip learners with essential skills for career advancement. This program emphasizes the importance of data-driven decision-making and building strong customer relationships, both of which are crucial in today's business landscape.
6,790+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
•
Customer Relationship Management (CRM) Fundamentals
•
CRM Strategies and Planning
•
Implementing CRM Systems
•
CRM Data Management and Analytics
•
Customer Segmentation and Targeting
•
Customer Lifecycle Management
•
Customer Experience Management
•
CRM Performance Metrics and Evaluation
•
Business Intelligence (BI) Fundamentals
•
Data Warehousing and Data Mining
•
Data Visualization and Reporting
•
BI Tools and Technologies
•
BI Strategy and Implementation
•
BI Security and Governance
•
BI Performance Metrics and Evaluation
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate