Graduate Certificate in Customer Service Management in Business

-- viewing now

The Graduate Certificate in Customer Service Management in Business is a vital course designed to enhance your skills in managing customer service teams and strategies. With the growing importance of customer experience in industries, there's an increasing demand for professionals who can deliver exceptional service and drive customer loyalty.

4.0
Based on 5,185 reviews

7,234+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This certificate course provides you with essential skills in customer service management, including communication, problem-solving, and leadership. You will learn how to design and implement customer service strategies that meet business objectives and improve customer satisfaction. The course also covers the use of technology in customer service, including data analytics and social media. By completing this course, you will be equipped with the knowledge and skills to advance your career in customer service management. You will be able to demonstrate your expertise in this field and contribute to your organization's success by improving customer service and loyalty.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Customer Service Fundamentals
• Customer Service Strategies and Planning
• Effective Communication in Customer Service
• Customer Service Metrics and Analytics
• Customer Experience Management
• Conflict Resolution and Crisis Management in Customer Service
• Technology in Customer Service (e.g., AI, chatbots, CRM)
• Leadership and Team Management in Customer Service
• Legal and Ethical Considerations in Customer Service

Career Path

The **Graduate Certificate in Customer Service Management** prepares professionals to excel in the ever-evolving UK customer service landscape. This program focuses on enhancing essential skills and knowledge for success in customer service management roles. ## Job Market Trends Customer service management roles are in high demand, with an increasing need for professionals who can effectively handle customer concerns and maintain strong relationships. ## Salary Ranges The average salary for a customer service manager in the UK is £30,000 to £45,000 per year, depending on the industry and level of experience. ## Skill Demand Critical skills for success in customer service management include: - Customer service software proficiency - Excellent communication skills - Conflict resolution abilities - Customer relationship management (CRM) expertise - Problem-solving capabilities - Empathy towards customers This Google Charts 3D Pie Chart highlights the demand for these essential customer service management skills in the UK.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GRADUATE CERTIFICATE IN CUSTOMER SERVICE MANAGEMENT IN BUSINESS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment