Professional Certificate in CRM in Digital Business
-- viewing nowThe Professional Certificate in CRM (Customer Relationship Management) in Digital Business is a vital course for modern professionals. It focuses on enhancing skills in managing customer relationships, driving sales, and improving customer service in the digital age.
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Course Details
• Introduction to CRM in Digital Business
• Understanding Customer Segmentation and Targeting
• CRM Strategy and Implementation
• Data Management and Analytics in CRM
• Personalization and Automation Techniques in CRM
• Customer Experience and Journey Mapping
• CRM Integration with Social Media and Mobile Platforms
• Sales Force Automation and CRM
• Measuring CRM Success and ROI
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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