Graduate Certificate in AI-Based Customer Journey Mapping

-- viewing now

The Graduate Certificate in AI-Based Customer Journey Mapping is a career-advancing course that focuses on the integration of Artificial Intelligence (AI) in customer experience management. This program is designed to equip learners with essential skills to map, optimize, and analyze customer journeys using AI-based tools and techniques.

4.0
Based on 2,020 reviews

2,218+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's data-driven world, understanding customer behavior and preferences is crucial for business success. This course is important as it helps learners to leverage AI to analyze customer data, identify patterns, and predict future behaviors. The industry demand for professionals who can effectively use AI to optimize customer journeys is high and continually growing. By the end of this course, learners will be able to design and implement AI-based customer journey maps, make data-driven decisions, and drive customer engagement and loyalty. These skills are essential for career advancement in various industries, including marketing, customer service, and data analysis.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Unit 1: Introduction to AI-Based Customer Journey Mapping
• Unit 2: Customer Journey Analysis and Design
• Unit 3: AI Fundamentals for Customer Journey Mapping
• Unit 4: Machine Learning Techniques in Customer Journey Mapping
• Unit 5: Natural Language Processing and Understanding in Customer Journey Mapping
• Unit 6: Computer Vision for Customer Journey Mapping
• Unit 7: Data Privacy and Ethics in AI-Based Customer Journey Mapping
• Unit 8: AI-Powered Customer Experience Metrics and Analytics
• Unit 9: Implementing AI-Based Customer Journey Mapping
• Unit 10: Future Trends and Innovations in AI-Based Customer Journey Mapping

Career Path

The Graduate Certificate in AI-Based Customer Journey Mapping is designed to equip professionals with the necessary skills to excel in various AI-driven roles. This section highlights the UK job market trends for these AI roles using a 3D pie chart powered by Google Charts. In this data visualization, you'll find five primary AI roles related to AI-Based Customer Journey Mapping. The chart displays each role's percentage within the AI industry in the UK, emphasizing the importance of these positions. - **AI Customer Journey Analyst**: This role focuses on analyzing customer interactions and optimizing AI-driven customer experiences. With a 35% share, it's the most prominent AI-based customer journey mapping role in the UK. - **AI Product Manager**: AI Product Managers oversee AI product development, holding 25% of the AI job market in the UK. - **AI Solutions Architect**: AI Solutions Architects design and build AI solutions, making up 20% of the UK AI job market. - **AI Business Intelligence Developer**: AI BI Developers create AI-powered tools to analyze business data, representing 15% of the UK AI job market. - **AI Data Scientist**: AI Data Scientists specialize in extracting insights from data, accounting for 5% of the UK AI job market. By understanding the job market trends for AI-based customer journey mapping roles, professionals can make informed career decisions and align their skills with the industry's demands.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GRADUATE CERTIFICATE IN AI-BASED CUSTOMER JOURNEY MAPPING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment