Graduate Certificate in Service Management and Compliance
-- ViewingNowThe Graduate Certificate in Service Management and Compliance is a vital course that prepares learners for success in the rapidly evolving service industry. This program focuses on enhancing students' understanding of service management principles, regulatory compliance, and risk management, making them highly sought after by employers in various sectors.
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À propos de ce cours
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à 2-3 heures par semaine
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Détails du cours
• Service Strategy: Understanding the principles of service management, service lifecycle, and service strategy development. This unit will cover key concepts such as value creation, service design, transition, and operation.
• Service Design: This unit will cover the design and development of services to meet customer needs, with a focus on service level management, capacity management, availability management, and IT service continuity management.
• Service Transition: This unit will focus on the processes and activities involved in the transition of services from development to production, including change management, release management, and knowledge management.
• Service Operation: This unit will cover the day-to-day operation and management of services, including incident management, problem management, and event management.
• Continual Service Improvement: This unit will focus on the ongoing improvement of services, including the use of metrics, benchmarking, and service reporting.
• Compliance Management: This unit will cover the principles of compliance management, including regulatory compliance, risk management, and internal controls. It will also cover the development and implementation of a compliance management framework.
• Service Desk and Incident Management: This unit will focus on the role of the service desk in incident management, including the incident management process, incident prioritization, and incident resolution.
• IT Service Continuity Management: This unit will focus on the development and implementation of an IT service continuity plan, including risk assessment, business impact analysis, and recovery strategies.
• Service Level Management: This unit will cover the development and management of service level agreements (SLAs), including service level reporting, service level tracking, and service level improvement.
Parcours professionnel
Exigences d'admission
- Compréhension de base de la matière
- Maîtrise de la langue anglaise
- Accès à l'ordinateur et à Internet
- Compétences informatiques de base
- Dévouement pour terminer le cours
Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.
Statut du cours
Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :
- Non accrédité par un organisme reconnu
- Non réglementé par une institution autorisée
- Complémentaire aux qualifications formelles
Vous recevrez un certificat de réussite en terminant avec succès le cours.
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Frais de cours
- 3-4 heures par semaine
- Livraison anticipée du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison régulière du certificat
- Inscription ouverte - commencez quand vous voulez
- Accès complet au cours
- Certificat numérique
- Supports de cours
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