Postgraduate Certificate in IT Service Improvement Management
-- ViewingNowThe Postgraduate Certificate in IT Service Improvement Management is a comprehensive course designed to equip learners with essential skills for career advancement in the IT industry. This certificate program focuses on enhancing service quality, reducing costs, and managing risks through effective IT service improvement strategies.
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โข IT Service Management Frameworks
โข ITILยฎ Foundation
โข Continual Service Improvement (CSI)
โข Seven-Step Improvement Process
โข CSI Metrics and Measurements
โข IT Service Mapping and Analysis
โข Identifying CSI Opportunities
โข Implementing and Managing CSI Projects
โข Monitoring, Reporting, and Reviewing CSI Initiatives
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