Undergraduate Certificate in Customer Service Excellence
-- ViewingNowThe Undergraduate Certificate in Customer Service Excellence is a comprehensive course designed to empower learners with essential skills for career advancement in customer service roles. This certificate program highlights the importance of delivering exceptional customer experiences, a critical factor in today's competitive business landscape.
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โข Understanding Customer Service Fundamentals &br; โข Effective Communication Skills for Customer Service&br; โข Managing Customer Conflict and Complaints&br; โข Customer Service Strategy and Leadership&br; โข Utilizing Technology in Customer Service&br; โข Measuring Customer Satisfaction and Service Metrics&br; โข Building Customer Loyalty and Retention&br; โข Cross-cultural Customer Service&br; โข Legal and Ethical Considerations in Customer Service
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