Graduate Certificate in Non-Financial Customer Relations
-- ViewingNowThe Graduate Certificate in Non-Financial Customer Relations is a comprehensive course designed to enhance your understanding of customer relationship management beyond financial aspects. This program emphasizes the importance of non-financial customer relations in today's business landscape, where customer experience and satisfaction are paramount.
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โข Understanding Customer Relations: Building and Maintaining Customer Trust
โข Effective Communication Skills for Customer Relationship Management
โข Customer Segmentation and Positioning Strategies
โข Customer Value Management and Lifetime Value Analysis
โข Customer Experience Management and Design
โข Handling Customer Complaints and Conflict Resolution
โข Utilizing CRM Technology for Non-Financial Customer Relations
โข Customer Feedback Analysis and Continuous Improvement
โข Ethical Considerations in Customer Relations
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