Undergraduate Certificate in IT Service Level Agreement Management
-- ViewingNowThe Undergraduate Certificate in IT Service Level Agreement (SLA) Management is a crucial course for professionals dealing with IT services. This certificate program emphasizes the importance of SLAs in managing IT services, ensuring quality, and mitigating risks.
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โข IT Service Level Agreement (SLA)
โข SLA Development and Negotiation
โข SLA Monitoring and Reporting
โข SLA Metrics and Measurements
โข ITIL Framework for SLA Management
โข Incident and Problem Management in SLA
โข Change Management and SLA
โข Communication and Relationship Management in SLA
โข Legal and Compliance Considerations in SLA
โข Continual Service Improvement in SLA
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