Graduate Certificate in IT Service Operation Metrics
-- ViewingNowThe Graduate Certificate in IT Service Operation Metrics is a comprehensive course designed to equip learners with the essential skills needed to excel in IT service management. This program focuses on the critical role of metrics in IT service operations, providing a deep understanding of the key performance indicators (KPIs) and best practices in the industry.
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โข IT Service Operation
โข Metrics and Measurements
โข Key Performance Indicators (KPIs) in IT Service Management
โข Service Operation Metrics Framework
โข Data Collection and Analysis for IT Service Operation Metrics
โข ITIL Service Operation: Metrics and Reporting
โข Balanced Scorecard for IT Service Operations
โข Continual Service Improvement (CSI) and Metrics
โข Communicating IT Service Operation Metrics to Stakeholders
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