Undergraduate Certificate in Contact Centre Innovation
-- ViewingNowThe Undergraduate Certificate in Contact Centre Innovation is a comprehensive course designed to meet the growing industry demand for skilled contact center professionals. This certificate program emphasizes the importance of innovative strategies and technologies in enhancing customer experiences and improving operational efficiency.
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โข Customer Experience Management
โข Contact Centre Technologies
โข Call Centre Metrics and Analytics
โข Workforce Management in Contact Centres
โข Contact Centre Quality Assurance
โข Customer Service Strategy
โข Multi-channel Communication
โข Social Media Customer Service
โข Contact Centre Innovation and Future Trends
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