Undergraduate Certificate in Contact Centre Capability Mapping
-- ViewingNowThe Undergraduate Certificate in Contact Centre Capability Mapping is a comprehensive course designed to equip learners with the essential skills required for career advancement in the contact center industry. This course emphasizes the importance of capability mapping, a critical process that helps organizations align their contact center operations with their overall business strategies.
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ใณใผใน่ฉณ็ดฐ
โข Introduction to Contact Centre Capability Mapping
โข Understanding Contact Centre Operations
โข Mapping Customer Journey in a Contact Centre
โข Key Performance Indicators (KPIs) in Contact Centres
โข Technology in Contact Centre Capability Mapping
โข Data Analysis for Contact Centre Optimization
โข Improving Customer Experience through Capability Mapping
โข Change Management in Contact Centre
โข Regulatory Compliance in Contact Centre Capability Mapping
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