Undergraduate Certificate in Business Client Management
-- ViewingNowThe Undergraduate Certificate in Business Client Management is a compact, career-oriented course designed to equip learners with essential skills for success in client-facing roles. This certificate program focuses on building a solid foundation in client relationship management, communication, and business acumen crucial for various industries.
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โข Client Relationship Management: This unit will cover the best practices for building and maintaining strong relationships with business clients, including communication strategies and client retention techniques.
โข Business Development: Students will learn about the process of identifying and pursuing new business opportunities, as well as strategies for expanding existing client relationships.
โข Sales and Negotiation: This unit will focus on the skills and techniques needed to effectively sell products and services to business clients, as well as strategies for successful negotiation.
โข Account Management: Students will learn about the role of an account manager, including how to manage and grow a portfolio of business clients, and how to develop and implement account plans.
โข Customer Service: This unit will cover the importance of excellent customer service in building and maintaining strong business relationships, as well as strategies for handling customer complaints and issues.
โข Business Ethics and Compliance: Students will learn about the ethical and legal considerations involved in business client management, including data privacy and compliance with industry regulations.
โข Business Operations and Processes: This unit will cover the key operational processes and systems that support business client management, including CRM systems and other relevant technologies.
โข Marketing and Communication: Students will learn about the role of marketing and communication in building and maintaining business relationships, as well as strategies for effective communication with clients.
โข Financial Management: This unit will cover the financial aspects of business client management, including budgeting, forecasting, and financial analysis.
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