Undergraduate Certificate in ICT Quality Management Support
-- ViewingNowThe Undergraduate Certificate in ICT Quality Management Support is a valuable course that equips learners with essential skills for career advancement in the ICT industry. This certificate program focuses on quality management, a critical aspect of ICT that ensures the delivery of high-quality products and services to customers.
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โข ICT Quality Management Fundamentals
โข ICT Quality Control & Assurance Concepts
โข ICT Quality Standards and Frameworks (e.g., ISO 20000, ITIL)
โข ICT Service Management best practices
โข ICT Problem and Incident Management
โข ICT Change and Configuration Management
โข ICT Continual Service Improvement
โข ICT Quality Metrics and Measurements
โข ICT Quality Tools and Techniques
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