Postgraduate Certificate in Operations & Performance
-- ViewingNowThe Postgraduate Certificate in Operations & Performance is a comprehensive course designed to enhance your expertise in operations management. This certification focuses on vital skills such as strategic planning, supply chain management, and performance improvement.
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โข Operations Management: This unit will cover the fundamental concepts and techniques of operations management, including operations strategy, process design, inventory management, and quality control.
โข Performance Metrics: Students will learn how to measure and analyze organizational performance using various metrics, such as key performance indicators (KPIs), balanced scorecards, and activity-based costing.
โข Lean Six Sigma: This unit will introduce students to the Lean Six Sigma methodology, a data-driven approach to process improvement that combines Lean's focus on waste reduction with Six Sigma's emphasis on defect reduction. Students will learn how to apply Lean Six Sigma tools and techniques to improve operational efficiency and quality.
โข Supply Chain Management: This unit will cover the principles of supply chain management, including supply chain design, supplier relationship management, and logistics management. Students will learn how to optimize supply chain operations to reduce costs, improve customer service, and mitigate risks.
โข Project Management: Students will learn the fundamentals of project management, including project planning, scheduling, risk management, and stakeholder communication. This unit will also cover project management tools and techniques, such as Gantt charts, PERT diagrams, and agile methodologies.
โข Change Management: This unit will explore the human side of organizational change, including the psychological and social factors that influence employees' reactions to change. Students will learn how to plan and implement change initiatives effectively, using strategies such as communication planning, stakeholder engagement, and resistance management.
โข Business Process Reengineering: This unit will cover the principles of business process reengineering, a radical approach to process improvement that involves rethinking and redesigning business processes to achieve significant improvements in productivity, quality, and customer service. Students will learn how to identify and analyze business processes, and how to design and implement process changes that deliver tangible benefits.
โข Quality Management: This unit will cover the principles of quality management, including total quality management, continuous improvement, and quality assurance. Students will learn how to design and implement quality management systems, and how to use quality tools such as statistical process control, control charts, and process capability analysis.
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