Postgraduate Certificate in Automotive Customer Service Training
-- ViewingNowThe Postgraduate Certificate in Automotive Customer Service Training is a comprehensive course designed to enhance the skills of automotive professionals. This certificate program emphasizes the importance of exceptional customer service in the rapidly evolving automotive industry.
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โข Automotive Customer Service Fundamentals: Understanding the importance of customer service in the automotive industry, and the role of effective communication and interpersonal skills.
โข Automotive Sales Training: Techniques for selling automotive products and services, including needs assessment, product knowledge, and closing skills.
โข Customer Relationship Management (CRM): Implementing CRM strategies to manage customer interactions, improve customer satisfaction and loyalty, and increase sales.
โข Automotive Service Advisory Skills: Developing the skills to effectively communicate with customers about their vehicle's service needs and options.
โข Conflict Resolution in Automotive Customer Service: Techniques for handling customer complaints and resolving conflicts in a professional and effective manner.
โข Automotive Customer Retention and Loyalty: Strategies for building customer loyalty and retention, including follow-up communications, customer appreciation programs, and customer feedback.
โข Automotive Customer Experience Management: Understanding the customer experience and how to measure and improve it in an automotive setting.
โข Legal and Ethical Considerations in Automotive Customer Service: Understanding the legal and ethical considerations of automotive customer service, including data privacy, consumer protection laws, and ethical decision making.
Note: The above list of units is not exhaustive, and it could vary based on the institution or program.
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