Undergraduate Certificate in AI-Enabled Customer Service
-- ViewingNowThe Undergraduate Certificate in AI-Enabled Customer Service is a crucial course designed to equip learners with essential skills for career advancement in the rapidly evolving customer service industry. This certificate program focuses on the integration of artificial intelligence (AI) technologies in customer service operations, addressing industry demand for professionals with expertise in AI-driven service solutions.
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โข Introduction to AI-Enabled Customer Service
โข Natural Language Processing and Understanding
โข Machine Learning for Customer Service
โข Chatbot and Virtual Assistant Development
โข Data Analysis in AI Customer Service
โข AI Ethics and Bias in Customer Service
โข Implementing AI-Enabled Customer Service
โข Customer Service AI Use Cases and Best Practices
โข AI Customer Service Evaluation and Metrics
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