Professional Certificate in Infrastructure Service Level Management
-- ViewingNowThe Professional Certificate in Infrastructure Service Level Management is a comprehensive course designed to equip learners with the essential skills needed to excel in the field of IT service management. This program focuses on teaching best practices in service level management, enabling learners to deliver high-quality IT services and infrastructure that meet business objectives.
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โข Introduction to Infrastructure Service Level Management
โข Understanding Service Level Agreements (SLAs) and Service Level Objectives (SLOs)
โข Best Practices for Infrastructure Service Level Management
โข Monitoring and Reporting in Infrastructure Service Level Management
โข Capacity Management in Infrastructure Service Level Management
โข Continual Service Improvement in Infrastructure Service Level Management
โข Risk Management in Infrastructure Service Level Management
โข Stakeholder Management in Infrastructure Service Level Management
โข Incident and Problem Management in Infrastructure Service Level Management
โข Financial Management in Infrastructure Service Level Management
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