Professional Certificate in Social Media and Crisis Management
-- ViewingNowThe Professional Certificate in Social Media and Crisis Management is a crucial course designed to meet the growing industry demand for experts who can manage social media platforms effectively, especially during crises. This program equips learners with essential skills to navigate the complex world of social media, helping them to build and protect brand reputation, engage with customers, and make informed strategic decisions.
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โข Unit 1: Introduction to Social Media and Crisis Management
โข Unit 2: Understanding Social Media Platforms and Analytics
โข Unit 3: Social Media Listening and Monitoring
โข Unit 4: Developing a Crisis Management Plan for Social Media
โข Unit 5: Effective Communication Strategies during a Crisis
โข Unit 6: Social Media Ethics and Legal Considerations in Crisis Management
โข Unit 7: Best Practices for Social Media Engagement during a Crisis
โข Unit 8: Measuring and Evaluating Social Media Crisis Management
โข Unit 9: Case Studies of Successful Social Media Crisis Management
โข Unit 10: Future Trends and Innovations in Social Media Crisis Management
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