Undergraduate Certificate in Global Contact Centre Practices
-- ViewingNowThe Undergraduate Certificate in Global Contact Centre Practices is a comprehensive course designed to meet the growing industry demand for skilled contact center professionals. This certificate program emphasizes the importance of global customer service standards, effective communication, and technology utilization in contact center operations.
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GBP £ 140
GBP £ 202
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ใณใผใน่ฉณ็ดฐ
โข Global Contact Centre Industry Overview
โข Customer Relationship Management (CRM) Systems
โข Multi-channel Communication Strategies
โข Workforce Management in Global Contact Centres
โข Quality Assurance & Compliance in Global Contact Centres
โข Global Contact Centre Technologies
โข Performance Metrics & Analytics in Global Contact Centres
โข Cultural Sensitivity & Global Communication Skills
โข Leadership & Team Management in Global Contact Centres
โข Career Development & Professional Growth in Global Contact Centre Industry
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