Professional Certificate in B2B Contact Centre Operations

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The Professional Certificate in B2B Contact Centre Operations is a comprehensive course designed to equip learners with essential skills for success in the dynamic B2B contact center industry. This program emphasizes the importance of effective communication, customer relationship management, and strategic planning in optimizing contact center operations.

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ใ“ใฎใ‚ณใƒผใ‚นใซใคใ„ใฆ

In today's highly competitive business landscape, there is a growing demand for skilled professionals who can manage and lead B2B contact centers effectively. This course provides learners with the latest industry insights, best practices, and tools to drive performance and productivity in their contact centers. Through this program, learners will gain a deep understanding of the key components of B2B contact center operations, including workforce management, quality assurance, technology integration, and data analytics. They will also develop critical leadership and management skills, such as strategic thinking, problem-solving, and communication. By completing this course, learners will be well-prepared to advance their careers in B2B contact center operations, sales, customer service, and related fields. They will have the skills and knowledge to drive business growth, improve customer satisfaction, and enhance operational efficiency in their contact centers.

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ๅฎŒไบ†ใพใง2ใƒถๆœˆ

้€ฑ2-3ๆ™‚้–“

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ใ‚ณใƒผใ‚น่ฉณ็ดฐ

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 Unit 1: Introduction to B2B Contact Centre Operations
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 Unit 2: B2B Contact Centre Strategies and Best Practices
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 Unit 3: Customer Relationship Management (CRM) in B2B Contact Centres
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 Unit 4: B2B Contact Centre Technology and Infrastructure
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 Unit 5: Quality Management and Performance Metrics in B2B Contact Centres
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 Unit 6: Workforce Management and Staffing in B2B Contact Centres
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 Unit 7: Compliance and Security in B2B Contact Centre Operations
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 Unit 8: B2B Contact Centre Analytics and Business Intelligence
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 Unit 9: Customer Experience Design in B2B Contact Centres
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 Unit 10: Future Trends and Innovations in B2B Contact Centre Operations

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ๅ…ฅๅญฆ่ฆไปถ

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ใ“ใฎใ‚ณใƒผใ‚นใฏใ€ใ‚ญใƒฃใƒชใ‚ข้–‹็™บใฎใŸใ‚ใฎๅฎŸ็”จ็š„ใช็Ÿฅ่ญ˜ใจใ‚นใ‚ญใƒซใ‚’ๆไพ›ใ—ใพใ™ใ€‚ใใ‚Œใฏ๏ผš

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ใ‚ณใƒผใ‚นใ‚’ๆญฃๅธธใซๅฎŒไบ†ใ™ใ‚‹ใจใ€ไฟฎไบ†่จผๆ˜Žๆ›ธใ‚’ๅ—ใ‘ๅ–ใ‚Šใพใ™ใ€‚

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ใƒฌใƒ“ใƒฅใƒผใ‚’่ชญใฟ่พผใฟไธญ...

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ใ“ใฎใ‚ณใƒผใ‚นใ‚’ไป–ใฎใ‚ณใƒผใ‚นใจๅŒบๅˆฅใ™ใ‚‹ใ‚‚ใฎใฏไฝ•ใงใ™ใ‹๏ผŸ

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ใ‚ณใƒผใ‚นใ‚’ๅฎŒไบ†ใ™ใ‚‹ใฎใซใฉใ‚Œใใ‚‰ใ„ๆ™‚้–“ใŒใ‹ใ‹ใ‚Šใพใ™ใ‹๏ผŸ

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IsCertificateRecognized

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ใ„ใคใ‚ณใƒผใ‚นใ‚’้–‹ๅง‹ใงใใพใ™ใ‹๏ผŸ

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ใ‚ชใƒผใƒซใ‚คใƒณใ‚ฏใƒซใƒผใ‚ทใƒ–ไพกๆ ผ โ€ข ้š ใ‚ŒใŸๆ–™้‡‘ใ‚„่ฟฝๅŠ ่ฒป็”จใชใ—

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ใ“ใฎใ‚ณใƒผใ‚นใฎๆ”ฏๆ‰•ใ„ใฎใŸใ‚ใซไผš็คพ็”จใฎ่ซ‹ๆฑ‚ๆ›ธใ‚’ใƒชใ‚ฏใ‚จใ‚นใƒˆใ—ใฆใใ ใ•ใ„ใ€‚

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ใ‚ญใƒฃใƒชใ‚ข่จผๆ˜Žๆ›ธใ‚’ๅ–ๅพ—

ใ‚ตใƒณใƒ—ใƒซ่จผๆ˜Žๆ›ธใฎ่ƒŒๆ™ฏ
PROFESSIONAL CERTIFICATE IN B2B CONTACT CENTRE OPERATIONS
ใซๆŽˆไธŽใ•ใ‚Œใพใ™
ๅญฆ็ฟ’่€…ๅ
ใงใƒ—ใƒญใ‚ฐใƒฉใƒ ใ‚’ๅฎŒไบ†ใ—ใŸไบบ
London School of International Business (LSIB)
ๆŽˆไธŽๆ—ฅ
05 May 2025
ใƒ–ใƒญใƒƒใ‚ฏใƒใ‚งใƒผใƒณID๏ผš s-1-a-2-m-3-p-4-l-5-e
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