Professional Certificate in Contact Centre Outsourcing
-- ViewingNowThe Professional Certificate in Contact Centre Outsourcing is a comprehensive course designed to meet the growing industry demand for skilled professionals in this field. This certificate equips learners with essential skills required to excel in contact centre outsourcing, an industry that handles customer interaction for various businesses worldwide.
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โข Professional Communication Skills
โข Contact Centre Operations Management
โข Outsourcing Strategies and Vendor Management
โข Quality Assurance and Performance Improvement in Contact Centres
โข Customer Relationship Management and Experience Design
โข Workforce Management and Optimization
โข Data Privacy and Security in Contact Centre Outsourcing
โข Technology and Software Solutions for Contact Centres
โข Regulatory Compliance in Contact Centre Outsourcing
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