Professional Certificate in Multilingual Complaints Management
-- ViewingNowThe Professional Certificate in Multilingual Complaints Management is a comprehensive course designed to meet the growing demand for professionals who can manage complaints in a multilingual and multicultural environment. This certificate course highlights the importance of effective communication and customer service in maintaining a strong brand image and ensuring customer loyalty.
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GBP £ 140
GBP £ 202
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โข Unit 1: Introduction to Multilingual Complaints Management
โข Unit 2: Complaints Handling Procedures and Best Practices
โข Unit 3: Multilingual Communication in Complaints Management
โข Unit 4: Cultural Sensitivity in Multilingual Customer Service
โข Unit 5: Multilingual Complaints Management Tools and Software
โข Unit 6: Quality Assurance and Continuous Improvement in Multilingual Complaints Management
โข Unit 7: Legal and Ethical Considerations in Multilingual Complaints Management
โข Unit 8: Complaints Data Analysis and Reporting
โข Unit 9: Stakeholder Management in Multilingual Complaints Management
โข Unit 10: Crisis Management in Multilingual Complaints Management
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