Graduate Certificate in E-commerce Customer Support
-- ViewingNowThe Graduate Certificate in E-commerce Customer Support is a comprehensive course designed to equip learners with essential skills for career advancement in the thriving e-commerce industry. This program focuses on enhancing your understanding of customer support strategies, techniques, and tools tailored for e-commerce businesses.
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GBP £ 140
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โข E-commerce Customer Support Fundamentals: Understanding the basics of customer support in the e-commerce industry, including best practices, common challenges, and key performance indicators.
โข Customer Service Channels: Exploring various communication channels such as email, phone, chat, and social media, and learning how to manage and optimize them for e-commerce customer support.
โข Customer Experience Management: Examining the role of customer support in shaping the overall customer experience, and strategies for creating positive and memorable interactions.
โข E-commerce Platforms and Tools: Reviewing popular e-commerce platforms and support tools, and learning how to use them effectively to manage customer inquiries and resolve issues.
โข Escalation and Ticketing Systems: Understanding the importance of escalation and ticketing systems in managing and tracking customer support requests, and how to implement and optimize these systems for e-commerce.
โข Data Analysis and Reporting: Learning how to analyze customer support data and generate reports to measure performance, identify trends, and make data-driven decisions.
โข Customer Support for International E-commerce: Exploring the unique challenges of providing customer support for international e-commerce, and strategies for managing language barriers, cultural differences, and time zone issues.
โข Customer Support Strategy and Planning: Developing a comprehensive customer support strategy, including setting goals, establishing processes, and allocating resources.
โข Customer Feedback and Continuous Improvement: Collecting and analyzing customer feedback, and using it to continuously improve the e-commerce customer support function.
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