Professional Certificate in Design Thinking in Customer Service
-- ViewingNowThe Professional Certificate in Design Thinking in Customer Service is a vital course that teaches learners how to enhance customer experiences through innovative solutions. This program addresses the increasing industry demand for professionals who can apply design thinking principles to customer service challenges.
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โข Understanding Design Thinking
โข Human-Centered Approach in Customer Service
โข Empathy: The Core of Design Thinking
โข Defining and Framing Customer Problems
โข Ideation: Generating Creative Solutions
โข Prototyping in Design Thinking
โข Implementing and Testing Design Thinking Strategies
โข Design Thinking Metrics and Evaluation
โข Continuous Improvement through Design Thinking
โข Real-World Case Studies in Design Thinking for Customer Service
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