Professional Certificate in Initiating Contact Centre Transition
-- ViewingNowThe Professional Certificate in Initiating Contact Centre Transition is a vital course designed to equip learners with the necessary skills to lead successful contact center transitions. This program is critical in today's business environment, where companies are increasingly shifting towards digital customer service channels.
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โข Unit 1: Introduction to Contact Centre Transition
โข Unit 2: Understanding Contact Centre Operations
โข Unit 3: Assessing Current Contact Centre Capabilities
โข Unit 4: Defining Transition Objectives and Requirements
โข Unit 5: Developing a Transition Strategy and Plan
โข Unit 6: Stakeholder Management and Communication
โข Unit 7: Technology Considerations and Infrastructure Requirements
โข Unit 8: Risk Management and Mitigation Strategies
โข Unit 9: Implementing and Managing the Transition
โข Unit 10: Post-Transition Review and Continuous Improvement
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