Undergraduate Certificate in Customer Service Secretarial Skills
-- ViewingNowThe Undergraduate Certificate in Customer Service Secretarial Skills is a comprehensive course designed to equip learners with essential skills for career advancement in customer service and administrative roles. This certificate program emphasizes the importance of strong communication, organization, and technical abilities in today's fast-paced business environment.
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โข Effective Communication: Developing strong written and verbal skills, understanding customer needs, and managing customer expectations.
โข Business Correspondence: Writing professional emails, memos, and letters in a customer service setting, including tone, style, and format.
โข Telephone Etiquette: Handling inbound and outbound calls professionally, managing multiple calls, and using proper telephone techniques.
โข Customer Relationship Management: Building and maintaining positive relationships with customers, using customer feedback to improve services, and managing customer complaints.
โข Time Management and Organization: Prioritizing tasks, managing time effectively, and organizing workspaces for maximum productivity.
โข Conflict Resolution: Managing difficult customer interactions, resolving conflicts, and de-escalating tense situations.
โข Microsoft Office Suite: Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for productivity and efficiency in the workplace.
โข Data Entry and Record Keeping: Accurately entering and maintaining customer data, managing records, and ensuring data security.
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