Graduate Certificate in Customer Service in Auto Retail
-- ViewingNowThe Graduate Certificate in Customer Service in Auto Retail is a comprehensive course designed to enhance the skills of current or aspiring professionals in the automotive industry. This program emphasizes the importance of exceptional customer service, a critical factor in achieving business growth and success in this sector.
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โข Customer Service Fundamentals in Auto Retail
โข Effective Communication and Interpersonal Skills
โข Auto Retail Sales and Fault Diagnosis Techniques
โข Customer Retention and Loyalty Strategies in Auto Retail
โข Managing Customer Complaints and Conflict Resolution
โข Utilizing Customer Service Software and Tools in Auto Retail
โข Auto Retail Industry Regulations and Compliance
โข Performance Metrics and Continuous Improvement in Customer Service
โข Building and Leading High-Performing Customer Service Teams
โข Developing Customer-Centric Culture in Auto Retail Organizations
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