Graduate Certificate in Strategic Customer Relationship Planning
-- ViewingNowThe Graduate Certificate in Strategic Customer Relationship Planning is a vital course designed to meet the growing industry demand for professionals who can effectively manage customer relationships. This certificate course emphasizes the importance of understanding customer needs, building strong relationships, and developing data-driven strategies to improve customer satisfaction and loyalty.
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โข Customer Relationship Management (CRM) Fundamentals
โข Understanding Customer Segmentation and Targeting
โข Strategic Customer Relationship Planning and Implementation
โข Customer Value Management and Metrics
โข Customer Experience Management and Design
โข Data-Driven Decision Making in CRM
โข Digital Customer Engagement and Social Media Strategies
โข CRM Analytics and Insights
โข Ethics and Privacy in Customer Relationship Management
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