Postgraduate Certificate in Customer Negotiation Tactics
-- ViewingNowThe Postgraduate Certificate in Customer Negotiation Tactics is a comprehensive course designed to enhance your negotiation skills and maximize business potential. This certification program emphasizes the importance of effective communication, relationship building, and strategic thinking in customer negotiations.
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โข Understanding Customer Negotiation Tactics: This unit will cover the basics of customer negotiation tactics, including the definition, importance, and benefits of effective negotiation in a business context.
โข Preparing for Customer Negotiations: This unit will focus on the importance of preparation in successful customer negotiations. Topics may include researching the customer, understanding their needs and motivations, and setting negotiation goals.
โข Communication and Listening Skills for Customer Negotiations: This unit will explore the role of effective communication and active listening in customer negotiations. Students will learn strategies for building rapport, asking questions, and interpreting nonverbal cues.
โข Analyzing Customer Needs and Wants: This unit will teach students how to analyze customer needs and wants in order to create win-win negotiation outcomes. Topics may include identifying customer pain points, understanding customer values, and developing creative solutions.
โข Overcoming Objections and Resistance: This unit will focus on common objections and resistance that may arise during customer negotiations. Students will learn how to address these objections effectively and maintain a positive negotiation environment.
โข Power Dynamics in Customer Negotiations: This unit will explore the role of power dynamics in customer negotiations, including how to recognize and manage power imbalances. Topics may include negotiating with difficult customers, dealing with aggressive negotiation tactics, and maintaining composure under pressure.
โข Closing the Deal: This unit will teach students how to close the deal in a customer negotiation. Topics may include summarizing the negotiation, creating a written agreement, and following up after the negotiation.
โข Ethical Considerations in Customer Negotiations: This unit will cover the ethical considerations involved in customer negotiations, including honesty, transparency, and respect for the customer's perspective.
โข Negotiation Skills Practice and Feedback: This unit will provide students with opportunities to practice their negotiation skills and receive feedback from instructors and peers. This may include role-playing exercises, case studies, and simulations.
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