Postgraduate Certificate in Customer Experience Enhancement for Administrators
-- ViewingNowThe Postgraduate Certificate in Customer Experience Enhancement for Administrators is a vital course designed to equip learners with the necessary skills to excel in customer experience roles. With the increasing importance of customer satisfaction in today's business landscape, there is a high demand for professionals who can deliver exceptional customer experiences.
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โข Customer Experience Management Fundamentals
โข Understanding Customer Journey Mapping
โข Design Thinking for Customer Experience
โข Voice of the Customer: Measurement and Analysis
โข CX Strategy and Implementation
โข Customer-Centric Culture Creation
โข Utilizing Technology in Customer Experience
โข Data-Driven Decision Making for CX
โข Change Management and Continuous Improvement in CX
โข Postgraduate Certificate Capstone Project: Customer Experience Enhancement
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