Graduate Certificate in Online Customer Satisfaction Metrics
-- ViewingNowThe Graduate Certificate in Online Customer Satisfaction Metrics is a vital course designed to equip learners with the skills to measure and improve customer satisfaction in the digital age. This program addresses the growing industry demand for professionals who can analyze customer behavior and feedback to optimize online experiences.
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โข Online Customer Satisfaction Surveys
โข Metrics for Customer Satisfaction
โข Net Promoter Score (NPS) Explained
โข Customer Effort Score (CES) and Its Importance
โข Measuring Customer Loyalty Online
โข Understanding and Analyzing Customer Churn
โข Key Performance Indicators (KPIs) in Customer Satisfaction
โข Implementing Customer Satisfaction Metrics in Business
โข Using Customer Feedback to Improve Online Experiences
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