Professional Certificate in Service Management in Global IT
-- ViewingNowThe Professional Certificate in Service Management in Global IT is a comprehensive course designed to empower IT professionals with the latest service management skills. This certificate course highlights the importance of IT services in modern businesses and covers best practices in IT service management.
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โข Service Strategy: Understanding the principles of service management and how to develop a service strategy to meet business objectives.
โข Service Design: Learning how to design services that are efficient, effective, and meet customer needs. This includes service level management, capacity management, and availability management.
โข Service Transition: Understanding the process of transitioning new or changed services into the live environment, including change management, release management, and knowledge management.
โข Service Operation: Learning how to manage services on a day-to-day basis, including event management, incident management, and problem management.
โข Continual Service Improvement (CSI): Understanding how to continually improve services through the use of CSI techniques and the ITIL CSI framework.
โข Service Desk and Incident Management: Learning how to manage service desk operations and incident management, including incident prioritization, categorization, and escalation.
โข Change and Configuration Management: Understanding the principles of change and configuration management, including change request management, change approval, and configuration identification.
โข Service Level Management: Learning how to manage service levels, including setting service level targets, monitoring service levels, and reporting on service levels.
โข Capacity and Availability Management: Understanding the principles of capacity and availability management, including capacity planning, demand management, and availability modeling.
โข IT Service Management Tools: Learning how to use ITSM tools to manage services, including incident management, change management, and configuration management tools.
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