Undergraduate Certificate in Service Design Leadership
-- ViewingNowThe Undergraduate Certificate in Service Design Leadership is a comprehensive course that equips learners with essential skills for career advancement in the service industry. This certificate program emphasizes the importance of service design thinking, which focuses on improving the customer experience at every touchpoint of a service.
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โข Introduction to Service Design Leadership
โข User-Centered Design for Service Innovation
โข Design Thinking and Co-Creation in Service Delivery
โข Service Blueprinting and Journey Mapping
โข Prototyping and Iterative Testing in Service Design
โข Implementing and Managing Service Design Projects
โข Stakeholder Engagement and Collaboration in Service Design
โข Measuring and Evaluating Service Design Impacts
โข Service Design Ethics and Responsibility
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