Professional Certificate in IT Incident Management
-- ViewingNowThe Professional Certificate in IT Incident Management is a comprehensive course that equips learners with essential skills to manage and resolve IT incidents effectively. This certification is critical in today's digital world, where businesses rely heavily on technology, and downtime can result in significant financial losses.
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Here are the essential units for a Professional Certificate in IT Incident Management:
★ Incident Response Planning:
★ IT Incident Detection and Reporting:
★ IT Incident Categorization and Prioritization:
★ IT Incident Escalation and Communication:
★ IT Incident Mitigation and Resolution:
★ IT Incident Recovery and Restoration:
★ IT Incident Prevention and Lessons Learned:
★ IT Incident Management Metrics and Reporting:
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