Undergraduate Certificate in IT Service Level Agreements
-- ViewingNowThe Undergraduate Certificate in IT Service Level Agreements is a comprehensive course designed to meet the growing industry demand for professionals who can manage and negotiate SLAs effectively. This certificate program emphasizes the importance of SLAs in aligning IT services with business objectives, ensuring service quality, and mitigating risks.
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โข IT Service Level Agreements (IT SLAs) Overview
โข ITIL Framework and IT SLAs
โข Components of an IT SLA: KPIs, OLAs, and Underpinning Contracts
โข Service Level Management Process
โข IT SLA Negotiation and Agreement Lifecycle
โข IT SLA Monitoring, Reporting, and Continual Improvement
โข Common IT SLA Metrics and Measurements
โข Managing IT SLA Performance and Escalation Procedures
โข Legal and Compliance Considerations in IT SLAs
โข Real-world IT SLA Case Studies and Best Practices
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