Graduate Certificate in IT Service Desk Metrics
-- ViewingNowThe Graduate Certificate in IT Service Desk Metrics is a comprehensive course designed to equip learners with the essential skills needed to excel in IT service desk management. This program focuses on the importance of data-driven decision-making and how to measure and improve service desk performance effectively.
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โข IT Service Desk Metrics Fundamentals
โข Key Performance Indicators (KPIs) in IT Service Desk
โข Service Desk Data Analysis and Interpretation
โข Incident and Problem Management Metrics
โข Change Management Metrics
โข Customer Satisfaction and Experience Metrics
โข IT Service Desk Productivity Metrics
โข Cost and Financial Metrics for Service Desks
โข Service Desk Metrics Tools and Technologies
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