Undergraduate Certificate in Skills for Business Process Outsourcing
-- ViewingNowThe Undergraduate Certificate in Skills for Business Process Outsourcing is a crucial course designed to equip learners with essential skills for success in the outsourcing industry. This certificate program focuses on building a solid foundation in various business processes, including customer service, finance, and accounting, human resources, and supply chain management.
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โข Business Process Outsourcing (BPO) Fundamentals
โข BPO Industry Analysis and Trends
โข Service Level Agreements (SLAs) and Vendor Management
โข BPO Project Management and Implementation
โข Quality Assurance and Control in BPO
โข Data Privacy and Security in BPO
โข BPO Financial Management and Cost Analysis
โข BPO Workforce Management and Training
โข Business Communication and Negotiation Skills for BPO
โข BPO Ethics and Social Responsibility
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