Postgraduate Certificate in Professional Service Communication
-- ViewingNowThe Postgraduate Certificate in Professional Service Communication is a comprehensive course designed to enhance communication skills in the service industry. This certificate program emphasizes the importance of effective communication in delivering exceptional customer service and driving business success.
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โข Advanced Communication Strategies
โข Professional Writing & Business Correspondence
โข Intercultural Communication in the Service Industry
โข Stakeholder Management and Relationship Building
โข Service Design and Customer Experience (CX)
โข Crisis Communication and Reputation Management
โข Digital Communication Channels and Social Media Management
โข Ethical Considerations in Professional Communication
โข Leadership and Team Management in Service Contexts
โข Assessing and Evaluating Communication Impact and Effectiveness
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