Postgraduate Certificate in Service Interaction Techniques
-- ViewingNowPostgraduate Certificate in Service Interaction Techniques: A Comprehensive Overview. The Postgraduate Certificate in Service Interaction Techniques is a meticulously designed course, focusing on enhancing communication and interpersonal skills in the service industry.
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โข Service Design Thinking
โข Customer Experience Management
โข Communication Skills for Service Interactions
โข Service Innovation and Technology Trends
โข Multichannel Service Delivery
โข Service Metrics and Analytics
โข Empathy and Emotional Intelligence in Service
โข Problem Solving and Decision Making for Service
โข Service Quality and Continuous Improvement
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