Postgraduate Certificate in Retail Branch Banking
-- ViewingNowThe Postgraduate Certificate in Retail Branch Banking is a comprehensive course that provides learners with essential skills for success in the banking industry. With a focus on retail banking, this program covers key areas such as credit and lending, financial analysis, risk management, and regulatory compliance.
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• Retail Banking Operations & Management: This unit covers the day-to-day operations and management of retail banking, including branch management, customer service, and product offerings. •
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• Digital Banking & Financial Technology: This unit explores the impact of digital technology on retail banking, including online and mobile banking, digital payments, and financial technology (fintech) innovations. •
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• Risk Management in Retail Banking: This unit examines the various risks associated with retail banking, including credit risk, operational risk, fraud risk, and compliance risk, and how to manage them effectively. •
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• Marketing & Sales Strategies in Retail Banking: This unit focuses on developing and implementing effective marketing and sales strategies for retail banking products and services, including customer segmentation, targeting, and positioning. •
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• Financial Products & Services for Retail Banking: This unit provides an in-depth understanding of the various financial products and services offered by retail banks, including deposit accounts, loans, credit cards, and investment products. •
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• Compliance & Regulatory Requirements in Retail Banking: This unit covers the legal and regulatory framework governing retail banking, including anti-money laundering (AML) and know-your-customer (KYC) regulations, data privacy laws, and consumer protection regulations. •
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• Customer Experience Management in Retail Banking: This unit explores the importance of customer experience management in retail banking, including customer needs analysis, service design, and delivery, and how to measure and improve customer satisfaction. •
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• Financial Analysis & Performance Metrics in Retail Banking: This unit covers the financial analysis and performance metrics commonly used in retail banking, including revenue generation, cost management, and profitability analysis.
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