Graduate Certificate in Ops Customer Service
-- ViewingNowThe Graduate Certificate in Operations Customer Service is a compact, industry-relevant course designed for professionals seeking career advancement in customer service operations. This program emphasizes the importance of seamless customer service in business success and equips learners with essential skills including problem-solving, communication, and strategic planning.
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โข Graduate Certificate in Operations Customer Service
โข Customer Service Management: This unit covers the principles and practices of customer service management, including strategies to improve customer satisfaction and loyalty.
โข Operations Management: This unit focuses on the management of business operations, including supply chain management, process improvement, and quality control.
โข Customer Experience Design: This unit examines the design of customer experiences, including user experience (UX) design and customer journey mapping.
โข Data Analysis for Customer Service: This unit covers the use of data analysis techniques to measure and improve customer service performance.
โข Customer Service Metrics and KPIs: This unit explores the use of metrics and key performance indicators (KPIs) to evaluate customer service operations.
โข Customer Service Technology: This unit covers the use of technology in customer service, including chatbots, social media, and customer relationship management (CRM) systems.
โข Leadership and Team Management in Customer Service: This unit focuses on leadership and team management skills for customer service managers, including coaching, motivation, and performance management.
โข Customer Service Strategy: This unit examines the development of customer service strategies, including alignment with overall business objectives and the use of customer feedback to drive improvement.
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