Graduate Certificate in IT Technical Support Techniques
-- ViewingNowThe Graduate Certificate in IT Technical Support Techniques is a vital course that offers in-depth knowledge and skills in technical support. This program meets the rising industry demand for professionals who can troubleshoot and resolve complex IT issues.
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โข IT Infrastructure Management: Understanding and managing IT infrastructure is crucial for technical support professionals. This unit covers topics such as network management, server administration, and virtualization technologies.
โข Helpdesk and Ticketing Systems: This unit covers best practices for helpdesk and ticketing systems, including incident management, problem management, and change management.
โข Cloud Computing Technologies: This unit covers the fundamentals of cloud computing technologies, including public, private, and hybrid cloud solutions, as well as popular cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.
โข Security Fundamentals: This unit covers the fundamentals of IT security, including network security, endpoint security, and data encryption.
โข Scripting and Automation: This unit covers the basics of scripting and automation, including popular scripting languages such as PowerShell, Python, and Bash.
โข Operating Systems: This unit covers the fundamentals of popular operating systems, including Windows, Linux, and macOS.
โข Communication and Customer Service: This unit covers best practices for communication and customer service, including active listening, problem-solving, and conflict resolution.
โข Troubleshooting Methodologies: This unit covers best practices for troubleshooting IT issues, including root cause analysis, problem isolation, and solution implementation.
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