Postgraduate Certificate in Libraries Volunteer Conflict Resolution
-- ViewingNowThe Postgraduate Certificate in Libraries Volunteer Conflict Resolution is a vital course designed to empower library professionals with the necessary skills to handle conflicts involving volunteers effectively. This certification addresses the increasing demand for skilled conflict resolvers in libraries, where volunteers play a significant role.
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โข Unit 1: Introduction to Conflict Resolution in Libraries
โข Unit 2: Understanding Volunteer Roles and Responsibilities
โข Unit 3: Effective Communication Skills for Conflict Prevention
โข Unit 4: De-escalation Techniques for Volunteers
โข Unit 5: Mediation and Negotiation Strategies for Library Volunteers
โข Unit 6: Diversity, Inclusion, and Cultural Competence in Conflict Resolution
โข Unit 7: Legal and Ethical Considerations for Library Volunteer Conflict Resolution
โข Unit 8: Restorative Justice Practices in Library Settings
โข Unit 9: Conflict Resolution Case Studies and Scenarios
โข Unit 10: Developing a Conflict Resolution Action Plan for Library Volunteers
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