Professional Certificate in Customer-Focused Change Management
-- ViewingNowThe Professional Certificate in Customer-Focused Change Management is a crucial course for professionals seeking to master the art of driving successful organizational change. This certificate course highlights the importance of prioritizing customer needs and experiences during change initiatives, ensuring that transformations are not only accepted but also welcomed by those they impact.
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โข Unit 1: Introduction to Customer-Focused Change Management
โข Unit 2: Understanding Customer Needs and Expectations
โข Unit 3: Change Management Frameworks and Approaches
โข Unit 4: Stakeholder Management and Communication
โข Unit 5: Implementing Change Initiatives
โข Unit 6: Measuring and Evaluating Change Success
โข Unit 7: Overcoming Resistance to Change
โข Unit 8: Building a Culture of Continuous Improvement
โข Unit 9: Change Management Tools and Techniques
โข Unit 10: Case Studies in Customer-Focused Change Management
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