Postgraduate Certificate in Microfinance Customer Service
-- ViewingNowThe Postgraduate Certificate in Microfinance Customer Service is a comprehensive course designed to empower learners with essential skills for success in the microfinance industry. This course highlights the importance of exceptional customer service in driving customer loyalty and boosting business growth.
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โข Microfinance Fundamentals
โข Customer Service in Microfinance
โข Financial Literacy for Microfinance Customers
โข Loan Application Process and Credit Assessment
โข Loan Repayment and Default Management
โข Customer Complaints and Dispute Resolution
โข Digital Channels and Customer Engagement in Microfinance
โข Data Privacy and Security in Microfinance Customer Service
โข Product Development and Innovation in Microfinance
โข Monitoring and Evaluation of Microfinance Customer Service
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