Professional Certificate in Customer Centric Business Plans
-- ViewingNowThe Professional Certificate in Customer Centric Business Plans is a course designed to emphasize the importance of customer-centric strategies in today's business landscape. This program is crucial in an industry where customer experience is the key differentiator, and businesses strive to create value through customer-centric planning.
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โข Unit 1: Introduction to Customer Centric Business Plans
โข Unit 2: Understanding the Customer Journey
โข Unit 3: Customer Segmentation and Targeting
โข Unit 4: Customer Value Proposition Development
โข Unit 5: Measuring Customer Satisfaction and Loyalty
โข Unit 6: Building a Customer-Centric Culture
โข Unit 7: Integrating Customer Feedback in Business Decisions
โข Unit 8: Leveraging Technology for Customer Engagement
โข Unit 9: Developing a Customer-Centric Marketing Strategy
โข Unit 10: Implementing and Evaluating a Customer Centric Business Plan
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